Privacy Policy

1. Information We Collect

We collect information you provide directly, including name, email address, shipping address, phone number, and payment information when you create an account or place an order. We also collect automatically certain technical data such as IP address, browser type, device information, and pages visited. We use cookies and similar technologies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use your information to process orders, fulfill shipments, communicate with you about your account and orders, improve our website and services, prevent fraud, comply with legal obligations, and send marketing communications (with your consent). We may use analytics to understand how visitors interact with our site and to optimize performance.

3. Information Sharing

We do not sell your personal information. We share data with service providers who assist in operating our business, including hosting, payment processing, shipping, and analytics. These partners are contractually bound to use your data only for the services they provide to us. We may disclose information when required by law or to protect our rights, safety, or property.

4. Cookies and Tracking

We use cookies, local storage, and similar technologies for essential site functionality (e.g., authentication, cart), for analytics to understand usage patterns, and for marketing purposes with your consent. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure storage practices, and access controls. Payment card data is processed by PCI-compliant payment processors; we do not store full card numbers. Despite our efforts, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data; to restrict or object to processing; and to withdraw consent. You can update account information in your profile settings. To exercise other rights, contact us at the address below. You may also have the right to lodge a complaint with a supervisory authority.

7. CCPA and GDPR

California residents: Under the CCPA, you have the right to know what data we collect, to delete your data, to opt out of sales (we do not sell data), and to non-discrimination. EU/EEA/UK residents: Under the GDPR, we process your data based on contract performance, legitimate interests, or consent. You have rights to access, rectification, erasure, restriction, portability, and objection.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations (e.g., tax, regulatory), resolve disputes, and enforce our agreements. Order and transaction data is typically retained for at least 7 years for legal and accounting purposes.

9. Third-Party Data Processors

We use the following third-party services that may process your data: Supabase (database and authentication hosting), MoonPay (cryptocurrency payment processing), and PostHog (product analytics). Each processor is selected for its security and compliance practices and is bound by data processing agreements. Their respective privacy policies apply to their handling of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email. We encourage you to review this policy periodically.

11. Contact

For privacy-related questions or to exercise your rights, contactOrigen at privacy@origen.com or visit our Contact page.