Frequently Asked Questions

Origen is an e-commerce platform specializing in research-grade peptides and research chemicals. We serve universities, pharmaceutical labs, biotech companies, and independent researchers. All products are sold strictly for laboratory research use only and are not intended for human consumption.

Qualified researchers, institutions, and laboratories can purchase from us. You must be at least 18 years of age and agree to use all products exclusively for legitimate research purposes. We may verify institutional affiliation or research credentials for certain products.

Yes, we ship to many countries. However, some regions have restrictions on the import of research chemicals. During checkout, we will indicate if your destination is supported. It is your responsibility to ensure compliance with local laws.

You can reach our support team via the Contact page, by email at support@origen.com, or through your account dashboard. We typically respond within 24–48 business hours.

Our peptides typically meet or exceed 95% purity, and our small-molecule research chemicals meet or exceed 98% purity. Each batch is tested by third-party laboratories, and certificates of analysis (COAs) are available for every product.

COAs are linked on each product page and can be downloaded from your order confirmation. Batch-specific documentation is provided so you can verify identity, purity, and potency for your research records.

We focus on our catalog of standard research compounds. For custom peptide synthesis or bulk orders, please contact our sales team to discuss your requirements and feasibility.

Peptides and temperature-sensitive compounds are shipped with appropriate cold packs or dry ice when required. Packaging is designed to maintain stability during transit. Storage recommendations are provided with each product.

We accept major credit cards, debit cards, and cryptocurrency (via MoonPay). All transactions are processed securely. Prices are displayed in USD.

Your payment method is charged at the time you place your order. For orders requiring additional verification, we may hold the charge until the order is confirmed.

Orders can often be cancelled or modified within a short window after placement, before processing begins. Contact support as soon as possible. Once an order has shipped, it cannot be cancelled.

Yes. For larger orders or institutional purchases, we offer volume discounts. Contact our sales team with your requirements for a quote.

Our payment processor (MoonPay) does not support cryptocurrency purchases in certain states due to state-specific regulatory requirements. These states include New York (NY), Hawaii (HI), Louisiana (LA), Rhode Island (RI), and Texas (TX). We are unable to process orders to these regions until payment options become available.

Domestic US orders typically ship within 2–3 business days and arrive within 5–7 business days. International shipping varies by destination and carrier, usually 7–21 business days. Expedited options may be available.

Yes. Once your order ships, you will receive an email with a tracking number. You can also view tracking information in your account under Order History.

Contact us immediately with your order number and any photos of damage. We will work with the carrier to resolve the issue. Lost or damaged shipments may be eligible for replacement or refund at our discretion.

Some countries require additional documentation or regulatory review for research chemicals. Delays at customs are beyond our control. We provide necessary paperwork; however, you are responsible for complying with import regulations in your country.

Click "Register" in the header, provide your email and a secure password, and complete the verification steps. You will need to confirm your email and agree to our terms, including the research-use-only commitment.

Use the "Forgot password" link on the login page. Enter your email and we will send a reset link. The link expires after a short period for security.

Log in and go to your Account settings. You can update your profile, addresses, and payment methods there. Changes apply to future orders only.

Yes. After logging in, go to your Account and select Order History. You can view past orders, download invoices and COAs, and track current shipments.